Return Policy
Our return policy is intentionally short and human. We want you to feel comfortable getting in touch, knowing that if a session does not feel right you can step away without difficulty.
1. Who this applies to
This policy applies to anyone who books a Starter Conversation, a Written Routine, or a Fortnightly Partnership through our website or by direct correspondence. It is offered in addition to any rights you have under United Kingdom consumer law.
2. The fourteen-day window
From the moment you complete payment for a session, you have fourteen calendar days during which you may request a full refund without giving any reason. This period covers the time between booking and the first scheduled call, and continues for a few days afterwards so you can sit with the experience before deciding.
3. After the first call
If you have already attended the first call, we will still refund the full amount within the fourteen-day window provided you have not yet received the written one-page routine. Once the written routine has been delivered to you, the refund window closes because the work has been completed.
4. The Fortnightly Partnership
The fortnightly partnership runs for six months. You may cancel at any point with thirty days' notice. We refund a pro-rata share of the remaining months, less the value of any sessions delivered in the intervening period.
5. How to request a return
To request a refund, please write to us by email at feedback@braxylontrchor.world, or by post to Unit 8, Bayford Business Centre, London E8 3SE, United Kingdom. A short message is enough; you do not need to explain your reasons. We will reply within two working days to confirm the request and arrange the refund.
6. How and when refunds are issued
Refunds are issued through the same payment method you used to book the session, usually within five working days of confirmation. Depending on your bank, the funds may take a further few working days to appear in your account. We do not issue refunds in cash or in the form of credit notes.
7. Sessions paid for by a third party
If your session was paid for by an employer or someone else acting on your behalf, refunds are issued back to the original payer rather than to you directly. Please make sure they are aware of the request when you write to us.
8. Exceptional circumstances
If something unexpected happens that is clearly outside your control — illness, bereavement, travel disruption — we will be flexible with these rules. Just write to us and we will find a sensible arrangement together.
9. Changes
We may update this return policy occasionally. The version that applies to your booking is the one in effect on the day you paid. The date at the top of the page indicates the most recent revision.
10. Contact
For any question about returns or refunds, please write to us at the address above. We will read your note carefully and respond as soon as we reasonably can.